Supervisor – Front Office

Asia Hotel & Resorts

Asia Hotel & Resorts

Follow

Summary

• Vacancy: 01
• Age: 25 to 40 years
• Location: Dhaka (Paltan)
• Salary: Negotiable
• Experience: 2 to 3 years
• Published: 11 Feb 2025

Requirements

Education

• Bachelor of Business Studies (Pass), Diploma in Hotel Management

Experience

• 2 to 3 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 25 to 40 years

Responsibilities & Context

• Greet and assist guests with check-in, check-out, and inquiries.
• Handle guest complaints, requests, and special accommodations.
• Ensure VIP and repeat guests receive personalized service.
• Train, schedule, and oversee front desk agents and receptionists.
• Monitor staff performance and provide feedback.
• Collect & analyze guest feedback to identify areas for improvement.
• Ensure staff follows hotel policies and service standards.
• Monitor all OTA, Corporate, reservations & room allocation.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage overbookings, upgrades, and walk-in guests efficiently.
• Cross Check Night Audit day close report and check all accurate billing, payments, and cashiering procedures.
• Handle discrepancies, refunds, and guest account issues.
• Monitor daily transactions and cash handling.
• Coordinate link between Front desk, housekeeping, and other departments.
• Ensure smooth communication regarding guest arrivals, requests, and special requirements.
• Conduct shift briefings to update staff on hotel occupancy and important matters.
• Address and resolve guest complaints professionally.
• Ensure guest satisfaction and loyalty.
• Ensure front desk operations comply with hotel policies and local regulations.
• Ensure all technology & equipment at the front desk are functioning properly.
• Ensure & monitor Front office PMS software (NICE) working properly.
• Monitor security measures, key control, and emergency procedures.
• Prepare duty roster, Monthly Inventory & front office report.
• Assist in crisis management when necessary.

Skills & Expertise

Bangla and english typing Skills

COMPUTER OFFICE MANAGEMENT

English Communicatin Skill

Internet browsing & online work ability.

Leadership and Good Communication skill.

Problem Solving

Compensation & Other Benefits

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Service Charge

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Paltan)

Source link