1000FIX Services Ltd.

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Summary

Vacancy: 2
Age: at least 22 years
Location: Dhaka
Minimum Salary: Tk. 22000 (Monthly)
Experience: At least 2 years
Published: 2 Jul 2024

Requirements

Education

Bachelor of Business Administration (BBA), Bachelor of Science (BSc), Master of Business Administration (MBA)

Experience

At least 2 years
The applicants should have experience in the following business area(s):
IT Enabled Service, Electronic Equipment/Home Appliances

Additional Requirements

Age at least 22 years

Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
Proven leadership and team management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Strong communication and interpersonal skills.
Proficiency in using quality and process improvement tools and software.
Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.
We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. If you are passionate about quality and process improvement and want to make a significant impact in a dynamic industry, we invite you to join our team.

Responsibilities & Context

Company Overview:

We are a leading service provider in the IT, cell phone, and home appliances industry, dedicated to delivering exceptional customer service and high-quality products. Our mission is to ensure customer satisfaction through continuous improvement of our processes and quality standards.
Position Overview:
As the Supervisor of Quality & Process Improvement, you will play a pivotal role in enhancing the efficiency and effectiveness of our service operations. You will lead a team dedicated to maintaining and improving quality standards, ensuring compliance with industry regulations, and driving process optimization initiatives.
Key Responsibilities:
Quality Assurance:
Oversee the implementation and maintenance of quality assurance standards across service operations.
Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
Develop and update quality control procedures and documentation.
Process Improvement:
Identify areas for process improvement through data analysis and feedback from stakeholders.
Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
Team Leadership:
Supervise and mentor a team of quality assurance and process improvement professionals.
Provide training and development opportunities to enhance team skills and performance.
Foster a culture of continuous improvement and accountability within the team.
Data Analysis and Reporting:
Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
Prepare and present reports to senior management, highlighting key findings and recommendations.
Use data-driven insights to drive decision-making and strategic planning.
Customer Focus:
Collaborate with customer service teams to understand and address customer feedback and concerns.
Implement strategies to improve customer satisfaction and loyalty.
Ensure that all quality and process improvement efforts align with customer needs and expectations.
Compliance and Risk Management:
Ensure compliance with relevant industry standards, regulations, and certifications.
Identify and mitigate risks related to quality and process deviations.
Develop and implement corrective and preventive actions to address quality issues.

Skills & Expertise

Home appliances

Internal Audit

IT Products

Process Development

Quality Assurance/ Quality Control

Quality Control Management

Compensation & Other Benefits

T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

• Competitive salary and performance-based bonuses.

• Comprehensive health benefit.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com