Field Nation

Summary

Vacancy: 25
Location: Dhaka (Uttara Sector 12)
Salary: Tk. 35000 – 45000 (Monthly)
Experience: 1 to 5 years
Published: 4 Feb 2025

Requirements

Education

A Level, HSC

Experience

1 to 5 years
The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, Call Center
Freshers are also encouraged to apply.

Additional Requirements

Fluency in the English language, both spoken and written to master customer satisfaction.
Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.
Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
A knack for attention to detail; it’s not just a trait; it’s a way of life for you.
Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Responsibilities & Context

Why is this role important to Field Nation?

As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

What you’ll get to do in this role:

Dive into the world of customer inquiries with finesse, whether it’s through the art of phone calls or service cloud
Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

Compensation & Other Benefits

Festival Bonus
Mobile Bill
Medical Insurance
Gym Membership
Annual Trip
Profit Share
Gratuity Benefit
Lunch/Dinner Facilities: Fully Subsidized
Sound work-life balance – Regular working hours: 8 hours/day, 5 days a week.
Friendly work environment.
Flexible leave/vacation policy.
Opportunity to work with cross-cultural teams with the US.
Annual performance evaluation and increment.
Employee Transportation Facility.

Workplace

Work from home, Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 12)

Source link

To apply for this job email your details to admin@chakricircular.com