A reputed private commercial bank

Summary

Education

BSc Engineering in Computer Science/ CSE from a reputed university. No third division in the academic record. Must graduate from a UGC-approved university.
Microsoft, CISCO, or any vendor certification preferred

Experience

Additional Requirements

Minimum 1 year of related working experience in any organization.
Smart, team player, paired with an agile mindset and can-do attitude.
Excellent communication and persuasion skills.
Should have the ability to prioritize tasks and manage accordingly.
Ability and willingness to travel for support issues.
Capability to work under pressure and on a roster basis, including night shifts.

Provide remote/physical support to identify and resolve computer/hardware/network-related issues for branches/departments/divisions to ensure smooth banking operations.
Diagnose and troubleshoot hardware and software faults for PCs, including technical and application issues.
Configure and provide full support for VPN users, including laptop configuration.
Install, configure, and maintain network devices such as routers, switches, and IP telephony services for branches, sub-branches, kiosks, and ATM booths.
Communicate systematically with stakeholders and service providers for timely issue resolution and follow-ups.
Maintain and troubleshoot LAN and Wi-Fi services for branches, ATMs, and business locations.
Provide 24/7 network connectivity health investigation and signal reporting using network and system monitoring software.
Proactive Data Center monitoring for preventing power outages, overheating, or environmental hazards affecting data center operation.
Document processes, take backups, keep event logs of active and passive infrastructure, and produce shift status reports.

Work at office

Contractual

Anywhere in Bangladesh