Support Engineer, WordPress (Remote)

weDevs

weDevs

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Summary

• Vacancy: 3
• Age: at least 18 years
• Location: Anywhere in Bangladesh
• Salary: Tk. 25000 – 50000 (Monthly)
• Experience: At least 2 years
• Published: 12 Mar 2025

Requirements

Education
It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Software Company

Additional Requirements

• Age at least 18 years

• Proficiency in PHP, HTML, CSS, and JavaScript for debugging.
• Strong understanding of WordPress core, themes, and plugins.
• Familiarity with MySQL databases and website performance troubleshooting.
• Experience with WooCommerce and its extensions.
• Experience using browser developer tools and debugging logs.
• Ability to analyze log files and PHP error messages.
• Familiarity with APIs, hooks, and filters in WordPress is a plus.
• Experience with WP-CLI, Git, hosting environments, or performance optimization is a plus.
• Strong support philosophy.
• Experience handling live chat and support tickets professionally.
• Ability to write clear documentation and contribute to internal knowledge sharing.
• Strong problem-solving skills with a proactive approach.
• Excellent English writing and communication skills.
• Ability to explain technical concepts clearly to both technical and non-technical users.

Responsibilities & Context

• Provide customer support via live chat and tickets.
• Diagnose and troubleshoot issues related to WordPress and WooCommerce.
• Debug websites and identify plugin conflicts, errors, and performance issues.
• Offer code-level solutions, including PHP, JavaScript, and CSS fixes.
• Take ownership, document, and escalate complex issues to the development team.
• Contribute to knowledge base articles and troubleshooting guides.
• Collaborate with developers to improve plugin stability and functionality.
• Stay up to date with WordPress trends and best practices.

Compensation & Other Benefits

• Work in a flat organization where your voice is always heard.
• Provident fund & Gratuity.
• Medical fund & having corporate deals with multiple hospitals.
• Festival bonus: 2 (yearly)
• Performance & Referral bonus.
• Marriage bonus and leave.
• Parental bonus and leave.
• Casual, sick, annual & bereavement leave.
• Yearly annual & family tour.
• Quarterly team outings.
• Carry forward leave.
• Support Stipend. (For Net Bill)
• Monthly Gym allowance.
• Table Tennis.
• Knowledge sharing session.
• Training and learning materials to improve skills.
• Last but not the least, WorldClass Work Environment.

Workplace

Work from home

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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