Singer Bangladesh Limited
Singer Bangladesh Limited
Singer Bangladesh Limited
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Summary
- Vacancy: 01
- Age: at least 24 years
- Location: Dhaka
- Experience: At least 2 years
- Published: 12 Jun 2024
Requirements
Education
- Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Mechanical Engineering
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Multinational Companies, Electronic Equipment/Home Appliances
Additional Requirements
- Age at least 24 years
Responsibilities & Context
Background: Singer Bangladesh is a leading retailer of home appliances and consumer electronics, committed to providing exceptional customer service and innovative products. We are looking for a dedicated Technical Capability Development Trainer to join our After Sales Service Department. This role is pivotal in ensuring our technical team is equipped with the necessary skills and knowledge to deliver outstanding after-sales support.
Key Responsibilities:
- Create comprehensive technical training programs and materials tailored to the needs of the After Sales Service team.
- Ensure training content is up-to-date with the latest industry standards and company products.
- Plan and coordinate training sessions, ensuring all logistical arrangements are in place.
- Maintain a training calendar and ensure timely communication with participants.
- Identify and liaise with external trainers or training providers to supplement internal training programs.
- Gather feedback from participants to assess the effectiveness of training programs.
- Develop and manage the technical training budget.
- Collect and analyze feedback from training participants and monitor and analyze training outcomes using key performance indicators
- Prepare and present detailed reports on training activities, outcomes, and plans to senior management.
- Lead and mentor a team of regional technical trainers.
- Focus on both soft skills and technical skills training to ensure well-rounded development of the technical team.
- Assist in the implementation and training of digital applications/software for the After Sales Service Department.
- Ensure the team is proficient in using new technologies to enhance service delivery.
Skills & Expertise
After Sales Service
Electric Repairing
Electrical Engineering
Electrical Installation and Maintenance
Electrical Maintenance
Training & Development
Compensation & Other Benefits
- Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Hospitalization cost as per company policy, LFA.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka