Singer Bangladesh Limited

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Summary

Vacancy: 01
Age: at least 24 years
Location: Dhaka
Experience: At least 2 years
Published: 12 Jun 2024

Requirements

Education

Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Mechanical Engineering

Experience

At least 2 years
The applicants should have experience in the following business area(s):
Multinational Companies, Electronic Equipment/Home Appliances

Additional Requirements

Age at least 24 years

Responsibilities & Context

Background: Singer Bangladesh is a leading retailer of home appliances and consumer electronics, committed to providing exceptional customer service and innovative products. We are looking for a dedicated Technical Capability Development Trainer to join our After Sales Service Department. This role is pivotal in ensuring our technical team is equipped with the necessary skills and knowledge to deliver outstanding after-sales support.

Key Responsibilities:

Create comprehensive technical training programs and materials tailored to the needs of the After Sales Service team.
Ensure training content is up-to-date with the latest industry standards and company products.
Plan and coordinate training sessions, ensuring all logistical arrangements are in place.
Maintain a training calendar and ensure timely communication with participants.
Identify and liaise with external trainers or training providers to supplement internal training programs.
Gather feedback from participants to assess the effectiveness of training programs.
Develop and manage the technical training budget.
Collect and analyze feedback from training participants and monitor and analyze training outcomes using key performance indicators
Prepare and present detailed reports on training activities, outcomes, and plans to senior management.
Lead and mentor a team of regional technical trainers.
Focus on both soft skills and technical skills training to ensure well-rounded development of the technical team.
Assist in the implementation and training of digital applications/software for the After Sales Service Department.
Ensure the team is proficient in using new technologies to enhance service delivery.

Skills & Expertise

After Sales Service

Electric Repairing

Electrical Engineering

Electrical Installation and Maintenance

Electrical Maintenance

Training & Development

Compensation & Other Benefits

Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
Salary Review: Yearly
Festival Bonus: 2

Hospitalization cost as per company policy, LFA.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com