XeonBD
XeonBD
XeonBD
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Summary
- Vacancy: 02
- Age: at most 35 years
- Location: Dhaka (Mohammadpur)
- Minimum Salary: Negotiable
- Published: 16 Sep 2024
Requirements
Additional Requirements
- Age at most 35 years
Responsibilities & Context
Role Overview
As a Customer Support Engineer, you will be the frontline hero, providing top-notch support to our valued customers. This is your chance to work with a talented team where your skills will be appreciated and your contributions will make a real difference.
Roaster duty (Day Shift/ Evening Shift/ Night Shift)
Shifts and Work Arrangements:
Day Shift: 08:00 AM to 04:00 PM – Physical Office
Evening Shift: 06:00 PM to 02:00 AM – Work From Home
Night Shift: 12:00 AM to 08:00 PM – Work From Home
Key Responsibilities
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Troubleshoot and solve a wide range of customer support issues.
Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
System monitoring and response.
Operating system and application installation/configuration.
Research and Development.
Performing scheduled maintenance tasks.
Support the day-to-day business operations.
Preparing reports, and documentation and providing training to users.
Why Work With XeonBD?
Be part of a dynamic team in a fast-paced, collaborative environment. Enjoy opportunities for growth, professional development, and learning new technologies. Experience the flexibility of hybrid working options – both from the office and the comfort of your home. Competitive salary with annual reviews, transportation allowance, mobile bill, and other benefits.
Skills & Expertise
AWS Cloud
Cloud Platform
Cloud Service
DNS
domain
Hosting
IT Support Service
IT Support Service and Network engineering.
network server
Server side Technologies
Compensation & Other Benefits
- T/A, Mobile bill
- Salary Review: Yearly
Workplace
Work from home, Work at office
Employment Status
Full Time
Job Location
Dhaka (Mohammadpur)
To apply for this job email your details to admin@chakricircular.com