Technical Operation Officer (MHPSS)

Enroute International Limited

Enroute International Limited

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Summary

• Vacancy: —
• Location: Cox’s Bazar
• Minimum Salary: Tk. 208340 (Monthly)
• Published: 2 Oct 2024

Requirements

Education

• Minimum qualification is a master’s degree in psychology or related discipline with five years of relevant professional experience.

Additional Requirements

• Experience in mental health and psychosocial support in emergency settings as an additional asset.
• Training and experience in counsellor supervision and education will be an added advantage.

Experience Requirements:

• Experience in coordination of MHPSS response in humanitarian settings
• Experience in psychological and psychotherapeutic interventions in emergencies
• Experience in providing services to displaced populations, migrants, refugees or conflict affected populations.
• Significant experience in providing coaching and mentoring to national staff and non-specialists.
• Experience in providing technical supervision to counsellors, social workers.
• Experience in capacity building activities and curriculum development.
• Experience and knowledge of UN and international agencies structures is an advantage
• Previous experience in international organization is an advantage.
• Strong oral and written communication and presentations skills in English.

Skills Requirements:

• Technical: Effectively applies knowledge of mental health and psychosocial issues in execution of responsibilities at appropriate level. Maintains confidentiality and discretion in appropriate areas of work. Skilled at developing culturally relevant psychotherapeutic interventions. Demonstrated expertise and thorough knowledge on the practical application of the IASC Guidelines on MHPSS in Emergency Settings. Organizing trainings and developing materials for all stakeholders aimed at building the local capacity. Knowledgeable on the psychosocial impacts of forced and prolonged displacement.
• Accountability: Accepts and gives constructive criticism. Follows all relevant procedures, processes, and policies. Meets deadline, cost, and quality requirements for outputs. Monitors own work to correct errors. Takes responsibility for meeting commitments and for any shortcomings.
• Client Orientation: Identifies the immediate and peripheral clients of own work when requested. Establishes and maintains effective working relationships with clients. Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries. Keeps clients informed of developments and setbacks.
• Communication: Actively shares relevant information. Clearly communicates, and listens to feedback on, changing priorities and procedures. Writes clearly and effectively, adapting wording and style to the intended audience. Listens effectively and communicates clearly, adapting delivery to the Audience.
• Creativity and Initiative: Actively seeks new ways of improving programmes or services. Expands responsibilities while maintaining existing ones. Persuades others to consider new ideas. Proactively develops new ways to resolve problems.
• Leadership and Negotiation: Convinces others to share resources. Actively identifies opportunities for and promotes organizational change. Presents goals as shared interests. Articulates vision to motivate colleagues and follows through with Commitments.
• Planning and Organizing: Sets clear and achievable goals consistent with agreed priorities for self and others. Identifies priority activities and assignments for self and others. Organizes and documents work to allow for planned and unplanned handovers. Identifies risks and makes contingency plans. Adjusts priorities and plans to achieve goals. Allocates appropriate times and resources for own work and that of team Members.
• Professionalism: Masters subject matter related to responsibilities. Identifies issues, opportunities, and risks central to responsibilities. Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation. Persistent, calm, and polite in the face of challenges and stress. Treats all colleagues with respect and dignity. Works effectively with people from different cultures by adapting to relevant cultural contexts. Knowledgeable about and promotes IOM core mandate and migration Solutions.
• Teamwork: Actively contributes to an effective, collegial, and agreeable team environment. Contributes to, and follows team objectives. Gives credit where credit is due. Seeks input and feedback from others. Delegates tasks and responsibilities as appropriate. Actively supports and implements final group decisions. Takes joint responsibility for team’s work.
• Resource Mobilization: Establishes realistic resource requirements to meet IOM needs.

Languages:

• For all applicants, fluency in English (oral and written). Desirable – Working knowledge of local language is an advantage (Rohingya, Chittagonian, Burmese).

Responsibilities & Context

Responsibilities:

• To contribute to the development of the IOM strategy in Cox’s Bazar for provision of Mental Health and Psychosocial Support Services as per IASC guidelines and community-based approach in MHPSS for refugees and host communities.

• To participate and when needed to facilitate relevant coordination technical initiatives, including MHPSS WG in Cox’s Bazar, other MHPSS sub-groups and to build effective relationships with partners from humanitarian sector and government.

• Identify training needs, areas of improvement in the implementation of the activities to ensure adequate capacity building to IOM staff and other stakeholders in the priority areas of Ukhiya and Teknaf

• To provide technical guidance and facilitation on community-based approaches in MHPSS and focused mental health services through developing a training/supervision programme in coordination with the Government and academia

• To design and implement capacity building programmes to equip health staff, other humanitarian workers and affected population with the skills to provide minimum response on MHPSS as well to promote a “do no harm” approach.

• To contribute to the MHPSS system strengthening efforts to support Government of Bangladesh and other relevant service providers to ensure sustainability and exit strategy of IOM MHPSS programme in Cox’s Bazar

• To ensure follow up, refresher sessions and technical supervision for trainees including MHPSS field teams (Counsellors, social workers and community focal points) to contribute to sustainability of capacity building initiatives and wellbeing of the field teams.

• Ensure that the MHPSS program, including its capacity building component is driven by a sound MEAL framework and qualitative and quantitative indicators are always relevant and updated.

• To maintain appropriate records/database of capacity building initiatives undertaken and collect information for further analysis and timely reporting.

• To conduct assessments and analyse the context and propose interventions to enable expansion of both IOM geographic coverage to the host community in Ukhiya and Teknaf and thematic coverage within the camp sites.

• If requested, to undertake missions in other key locations of the Country and explore potential to apply the IOM strategy for system strengthening and provide technical support to direct service providers

• To perform and other duties as may be needed and agreed with the MHPSS Officer.

Competencies:

• Values: Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Core Competencies: Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Employment Status

Full Time, Contractual

Job Location

Cox’s Bazar

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