Radiant Communications Limited
Radiant Communications Limited
Radiant Communications Limited
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Summary
- Vacancy: 05
- Age: 22 to 28 years
- Location: Anywhere in Bangladesh
- Salary: Negotiable
- Published: 4 Mar 2025
Requirements
Education
- Bachelor of Science (BSc)
Additional Requirements
- Age 22 to 28 years
Responsibilities & Context
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process support log, and forms.
- Escalate requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
- Knowledge on basic GPON & EPON Network
- 24*7 on call support
- To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)
Skills & Expertise
CCNA (Cisco Certified Network Associate)
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Anywhere in Bangladesh
To apply for this job email your details to admin@chakricircular.com