Technical Support Executive (Software)

Digital Network Communications

Digital Network Communications

 

Digital Network Communications

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Summary

  • Vacancy: 6
  • Age: 18 to 28 years
  • Location: Dhaka (Mirpur 10)
  • Maximum Salary: Negotiable
  • Published: 30 Jan 2025

 

Requirements

Education

  • Diploma in Engineering in Computer Science, Diploma in Computer, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor/Honors

Additional Requirements

  • Age 18 to 28 years
  • Must expert on communication in English.
  • Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
  • Hindu and Other Religious are also Encourage to apply.
  • Need to work even in any National & Religious Holiday and willingness to work Long Hours.

Responsibilities & Context

  • International Customer Support for A2P Messaging solution and service (On Messenger, Social media and Over phone).
  • Willingness to work long hours by Roster (Day/Night) basis form office and Ability to adapt to changing environments.
  • Troubleshooting of database related web-based telecommunication software by 24/7.
  • Give support solution to overseas company (www.technexaca.com) and customers.
  • Monitor and troubleshoot A2P SMS traffic and Analyze SMS campaign performance metrics.
  • Coordinate with international carriers and aggregators to resolve routing or delivery challenges.
  • Reporting daily received and appointed tasks from software systems service.
  • Reporting regular errors finding from software systems service and solution feedback to management and customers.
  • Actively participate in all aspects on running web-based software service testing.

Compensation & Other Benefits

  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (Mirpur 10)

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To apply for this job email your details to admin@chakricircular.com