WaTheta Limited

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Summary

Vacancy: 02
Age: 23 to 28 years
Location: Dhaka (Aftabnagar)
Salary: Tk. 8000 – 10000 (Monthly)
Published: 27 Jan 2025

Requirements

Education

Bachelor of Science (BSc) in Computer Science & Engineering

Additional Requirements

Age 23 to 28 years

Pursuing or recently completed a degree in Computer Science, Information technology, or a related field.
Basic understanding of APIs, programming, and troubleshooting techniques.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team-oriented environment.
Familiarity with customer support tools and ticketing systems is a plus.
Develop essential skills in real-world technical challenges and client interactions.

Responsibilities & Context

Join Our Team at Watheta Limited!

We’re excited to announce an opportunity to join our dynamic team as a Technical Support Intern! If you’re passionate about technology, eager to gain hands-on experience, and ready to grow in a fast-paced environment, this is your chance!

As a Technical Support Intern, you will assist in diagnosing and resolving technical issues related to our WhatsApp API solutions. This role is an excellent opportunity to gain hands-on experience in a dynamic and rapidly evolving field, working with a talented team to support innovative communication technologies.

Office Hours: 10:00 AM – 6:00 PM (6 Days a Week)

Job Type: Paid Internship

Key Responsibilities:

first-level technical support to clients via email, chat, or phone.
Troubleshoot and resolve technical issues related to the
WhatsApp API, ensuring minimal downtime for clients. -Collaborate with the development and engineering teams to escalate and resolve complex technical challenges.
Assist in configuring, integrating, and testing WhatsApp API features for client systems and knowledge about CRM systems.
Document technical issues, resolutions, and client interactions in the support database.
Support the creation and maintenance of technical documentation, FAQs, and user guides.
Stay updated on new features and updates to WhatsApp API to provide accurate support.

Why Join Us?

Develop essential skills in real-world technical challenges and client interactions.
Collaborate with experienced professionals.
Gain hands-on experience in the fast-growing tech industry!

Skills & Expertise

Communication

Working under pressure

Compensation & Other Benefits

⁠Mentorship and training from experienced professionals.
⁠Potential for full-time employment upon successful completion of the internship.
⁠Paid Lunch Facility
⁠Friendly and inclusive work environment. This internship is your gateway to learning, growing, and making a meaningful impact in tech.

Workplace

Work at office

Employment Status

Internship

Job Location

Dhaka (Aftabnagar)

Source link

To apply for this job email your details to admin@chakricircular.com