Technical Support (Remote)

Sixfab, Inc.

Sixfab, Inc.

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Summary

• Vacancy: 02
• Location: Anywhere in Bangladesh
• Experience: At least 1 year
• Published: 11 May 2024

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

• Bachelor’s degree in technical field such as Information Technology, Electronic Engineering, Computer Science, or related areas.

Experience

• At least 1 year
• Freshers are also encouraged to apply.

Additional Requirements

• Proficiency in English with excellent communication skills, both verbal and written(All internal and external communications, meetings, emails and documentations are in English).
• Experience with Linux based distros, Raspberry Pi or similar platforms.
• Strong problem-solving skills and the ability to think algorithmically.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multitasking skills.
• Understanding of IoT technologies and cellular networks such as LTE CAT 4, LTE CAT M1, and 5G.
• Need to have good internet connectivity.

Nice to have:

• Minimum of a year of experience in technical support, preferably within IoT sector and edge computing.
• Familiarity with CRM systems and practices.
• Proficiency in Python, and bash scripting.

Responsibilities & Context

• Identifying and resolving technical issues or challenges faced by customers.
• Providing technical expertise during the pre-sales phase
• Properly escalate unresolved queries to the next level of support.
• Diagnose and resolve technical issues, collaborating with internal teams to ensure prompt and effective solutions.
• Track, route, and redirect problems to correct resources.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of trouble tickets.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Gathering and conveying customer feedback to improve products or services.
• Should be able to work according to US Eastern time zones, coordinating with international teams and customers.

Skills & Expertise

4G Technology

Bash

IoT device

IT Support

Linux

Python

Raspberry Pi

Compensation & Other Benefits

• Competitive salary in US dollars.
• Opportunity to work in a rapidly growing sector from the comfort of your home.
• Professional development and career growth opportunities.

Workplace

Work from home

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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