Telemarketing Team Lead

Alpha Iota BPO

Alpha Iota BPO

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Summary

• Vacancy: 01
• Age: 23 to 32 years
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: At least 3 years
• Published: 10 Sep 2024

Requirements

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  BPO/ Data Entry Firm, Call Center

Additional Requirements

• Age 23 to 32 years

To be successful in this role, you will need to have:

• Experience in Telemarketing / Sales/ Management with leadership experience, preferably as a Telemarketing team lead, with a focus on live chat interactions in the relevant industry or virtual environment.
• Proficient in English and Bangla with strong written and verbal communication skills.
• Demonstrated leadership and team management skills, motivating teams to achieve objectives.
• Proficiency in MS Office, and Google Applications.
• Analytical mindset to interpret data and drive performance improvements.
• Adaptability to changing priorities and a fast-paced environment.
• Proactive problem-solving skills and critical thinking.
• Equipped with a personal PC, and reliable internet.

Responsibilities & Context

At Alpha Iota, we treat our employees like family. We believe that everyone has the potential to shine and we aim to bring out the best in each team member. Collectively, we are diversified in our workforce composition, as well as in our way of thinking.

We call Southeast Asia home and we are continuing to grow rapidly in the region. In line with this business growth, we are on the lookout for talented individuals to be part of our vibrant team and support the company as it continues to take leaps and bounds forward.

Employment Highlights

• Young, energetic, creative, and supportive work environment.
• Genuine work-life balance.
• Learn valuable hands-on work experience at a medium-sized start-up company
• Remote Work

What you would be doing:

• Lead and monitor a team of telemarketers.
• Quality checks and ensure that the standard of work is maintained according to the company’s expectations.
• Ensure that the team meets the daily, monthly, and yearly KPI targets.
• Conduct assessments, performance reviews, capacity planning, and training.
• Support HR with the onboarding of a new employee.
• Maintain complete knowledge of all services and products.
• Proactively share existing challenges faced by the team and propose solutions.
• Analyze data to better understand trends and prepare reports for the management.

Skills & Expertise

Excellent Presentation Skills

MICROSOFT OFFICE

Workplace

Work from home

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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