www.bibahabd.com

Summary

Vacancy: 10
Age: 22 to 35 years
Location: Chattogram (Chittagong Sadar Chawkbazar), Dhaka (Banasree) …
Salary: Negotiable
Experience: 1 to 5 years
Published: 11 May 2024

Requirements

Education

Bachelor degree in any discipline, Masters degree in any discipline

Preferred Professional Certification: Sales,Call Centre,Customercare

Experience

1 to 5 years
Freshers are also encouraged to apply.

Additional Requirements

Age 22 to 35 years

Atleast 1 years of customer service or sales experience preferred.
Ability to cooperate with and support other members of customer service team.
Strong verbal communication skills in the Bangla & English language.
Willingness to interact daily with customers from a wide range of cultures and backgrounds.
Must be comfortable working independently and making minor decisions without direct supervision.
Good sense of organization and keen attention to detail.
Knowledge of customer service best practices and desire to participate in trainings and professional development.
Ability to perform well in a fast-paced working environment.
Should have capability to ensure quality customer service.
Respond promptly to customer inquiries.
Good personality for Teamwork.

Responsibilities & Context

Duty Time For Female: 9:00 AM – 6:00 PM

Duty Time Male: According to Duty Roster

[9:00 AM – 6:00 PM] , [2:00 PM – 10:30 PM]

To provide highest quality of service to the customers through over phone, email & social networking platform.
To handle customers in a professional manner. Ensure that customer information is maintained accurately in the database application.
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements.

Skills & Expertise

Call Center

IT Support Service

Service Sales

Telecommunication Service

telesales

Compensation & Other Benefits

Over time allowance, Performance bonus, Provident fund
Salary Review: Half Yearly
Festival Bonus: 2

FREE Training will be provided to the eligible candidates. A fun loving, lovely & friendly professional working environment. Everyday Snacks are provided by company.

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram (Chittagong Sadar Chawkbazar), Dhaka (Banasree), Khulna (Khulna Sadar)

Source link

To apply for this job email your details to admin@chakricircular.com