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Ticketing Executive

Flyact Holidays

Flyact Holidays

 

Flyact Holidays

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Summary

  • Vacancy: 3
  • Age: 20 to 35 years
  • Location: Dhaka (Dhanmondi)
  • Salary: Negotiable
  • Experience: 3 to 5 years
  • Published: 8 Jul 2024

 

Requirements

Education

  • Bachelor/Honors
  • Bachelor degree in any discipline with Travel & Tourism certification.

Experience

  • 3 to 5 years
  • The applicants should have experience in the following business area(s):
    Travel Agent

Additional Requirements

  • Age 20 to 35 years
  • Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.
  • Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.
  • Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.
  • Knowledge of airline policies, fare structures, and reservation procedures.

Responsibilities & Context

  • Book airline tickets and other travel-related services for clients.
  • Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients’ preferences and budget constraints.
  • Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
  • Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
  • Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
  • Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client’s satisfaction.
  • Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
  • Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
  • Ensure compliance with payment processing procedures and security standards.
  • Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
  • Generate and issue invoices, receipts, and other documentation as required.
  • Coordinate with airlines and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
  • Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.

Skills & Expertise

Computer skill

Ticketing & Reservation

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Dhanmondi)

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