Flyact Holidays
Flyact Holidays
Flyact Holidays
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Summary
- Vacancy: 3
- Age: 20 to 35 years
- Location: Dhaka (Dhanmondi)
- Salary: Negotiable
- Experience: 3 to 5 years
- Published: 8 Jul 2024
Requirements
Education
- Bachelor/Honors
- Bachelor degree in any discipline with Travel & Tourism certification.
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Travel Agent
Additional Requirements
- Age 20 to 35 years
- Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.
- Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.
- Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.
- Knowledge of airline policies, fare structures, and reservation procedures.
Responsibilities & Context
- Book airline tickets and other travel-related services for clients.
- Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients’ preferences and budget constraints.
- Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
- Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
- Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
- Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client’s satisfaction.
- Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
- Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
- Ensure compliance with payment processing procedures and security standards.
- Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
- Generate and issue invoices, receipts, and other documentation as required.
- Coordinate with airlines and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
- Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.
Skills & Expertise
Computer skill
Ticketing & Reservation
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Dhanmondi)