Ticketing Officer

Roots Consult Ltd

Roots Consult Ltd

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Summary

• Vacancy: —
• Age: 20 to 27 years
• Location: Dhaka (Purana Paltan)
• Experience: At least 2 years
• Published: 24 Apr 2025

Requirements

Education

• Bachelor/Honors

Experience

• At least 2 years

Additional Requirements

• Age 20 to 27 years

• The applicants should have experience in the following business area(s): Airline, Group of Companies
• Air ticketing Reservation Reservation/ Ticketing

Responsibilities & Context

A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, ticket issuing, reissuing & refund using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.

Job Responsibilities:

• Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
• Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
• Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
• Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
• Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
• Interpreting IATA, ADM policies and ATAB regulations.
• Maintain all IATA accreditation documents.

Skills & Expertise

Reservation

Reservation/ Ticketing

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Provident fund, Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Purana Paltan)

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