#EANF#
Hairat Overseas Ltd.
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Summary
- Vacancy: 1
- Location: Dhaka (Purana Paltan)
- Salary: Negotiable
- Experience: At least 1 year
- Published: 26 May 2024
Requirements
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Airline, Travel Agent, Immigration/Visa Processing - Freshers are also encouraged to apply.
Additional Requirements
- Sell Tickets and Reservation.
- Market Visit, client hunt, creating market opportunity.Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
- Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
- Participate in post tour review meetings.
- Maintain all ARC and IATA accreditation documents to stay compliant.
- Relationship Maintain with Airlines & GDS personnel.
- Provide necessary support to Visa & Package tour Processing Sector.Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
- Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
- Monitor competitors and awareness of other tour operator air business models.
- Proactively look for opportunities to optimize margin and improve guest value.
- Stay informed of regulatory and security issues and escalate where necessary.
- Oversee quality control – ensure best practice is adopted to minimize air reservation errors.
- Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
- Manage Daily Official works.
- Making invoices & maintaining ticketing and visa-related accounts.
- Manage corporate clients through emails and other ways of communication.
- Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
- All other duties as directed by the Higher Management.
- Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
- Sorting out issues that may increase bookings or reservations.
- Report to: Operations Manager.
Responsibilities & Context
Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (Galileo, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Purana Paltan)