Tour Package & Visa Coordinator

AeroTrip Holidays

AeroTrip Holidays

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Summary

• Vacancy: 2
• Age: at least 25 years
• Location: Dhaka (GULSHAN 1, Vatara)
• Salary: Tk. 20000 – 25000 (Monthly)
• Experience: 2 to 6 years
• Published: 7 Nov 2024

Requirements

Experience

• 2 to 6 years
• The applicants should have experience in the following business area(s):
  Travel Agent, Tour Operator

Additional Requirements

• Age at least 25 years

Responsibilities & Context

Job Responsibilities:

1. Tour Package Design and Management

• Create Customized Travel Packages: Develop tailored travel packages to suit client needs, budgets, and interests. Research destinations, accommodations, and activities, ensuring a balance of quality and affordability.

• Coordinate with Suppliers: Negotiate with airlines, hotels, and local tour operators to secure the best rates and ensure a high standard of service.

• Package Promotion: Collaborate with marketing to create promotional materials and highlight seasonal or holiday packages. Develop creative ideas to make packages more attractive and competitive in the market.

• Documentation and Budgeting: Maintain accurate records of package details, client preferences, and financial arrangements, ensuring packages are within budget and properly documented.

2. Visa Processing and Documentation

• Guide Clients Through Visa Requirements: Provide clients with the necessary visa information for their destination, including required documents, processing times, and fees.

• Documentation Verification: Collect and review client documents, ensuring completeness and accuracy before submission. Keep clients updated on any changes in visa requirements.

• Liaison with Embassies and Consulates: Maintain contact with embassies, consulates, and visa agents to track applications and resolve any potential issues.

• Application Tracking: Monitor visa application statuses and communicate updates to clients, helping to resolve any problems quickly.

3. Client Communication and Consultation

• Initial Consultation: Conduct client consultations to understand travel needs, preferences, and budget constraints, allowing for a personalized experience.

• Detailed Itinerary Presentation: Provide clients with comprehensive itineraries, including flights, accommodations, activities, and important travel notes.

• Responsive Support: Respond to client inquiries via phone, email, and messaging platforms promptly and professionally, helping clients feel supported at every stage.

• Feedback Collection: Follow up after trips to gather client feedback, which can be used to improve services and build long-term relationships.

• Conflict Resolution: Address any issues that arise pre-trip or during travel with tact and a solutions-oriented approach, maintaining a positive client experience.

4. Social Media Management

• Content Creation: Create engaging content for social media, including destination highlights, travel tips, and client testimonials to promote travel packages and company services.

• Visual Storytelling: Use high-quality images and videos to capture the beauty and excitement of destinations, posting regularly to platforms such as Instagram, Facebook, and Twitter.

• Audience Engagement: Respond to comments and direct messages, answer questions, and engage followers, building a rapport with current and potential clients.

• Social Media Analytics: Track engagement, reach, and follower growth metrics, using insights to adjust content strategy and increase visibility and engagement.

5. Coordination and Communication Skills

• Inter-Departmental Coordination: Collaborate with sales, finance, and marketing teams to ensure seamless travel and visa service offerings.

• Supplier Communication: Maintain regular contact with suppliers, such as hotel managers, transport providers, and local tour operators, confirming all bookings and arrangements for smooth client experiences.

• Clear and Professional Communication: Ensure all communication is clear and professional, establishing trust with clients and partners.

• Emergency Response: Manage unexpected changes or disruptions, such as flight cancellations or travel restrictions, with efficiency and tact, ensuring client needs are met.

6. Market Analysis and Trend Monitoring

• Research Travel Trends: Stay up-to-date on travel trends and customer preferences, including destination popularity, eco-tourism, and adventure travel, to refine and develop relevant travel packages.

• Competitor Analysis: Regularly assess competitor offerings to ensure packages remain competitive and appealing.

• Client Feedback Analysis: Use client feedback and social media insights to understand preferences and adapt services accordingly.

• Stay Informed on Visa Policies: Keep updated on visa regulation changes and health requirements to ensure compliance and inform clients of any critical updates.Skills and

Qualifications:

• Communication Skills: Strong written and verbal communication for client interaction and social media engagement.

• Social Media Proficiency: Familiarity with social media platforms and content creation tools to effectively manage the company’s online presence.

• Organization and Attention to Detail: Ability to handle multiple client requests, itineraries, and visa applications with accuracy.

• Customer Service Orientation: A commitment to providing excellent client service, focusing on building long-term relationships.

• Problem-Solving Skills: Quick thinking and adaptability to resolve issues and handle unexpected situations.

• Industry Knowledge: Familiarity with travel booking software and visa processes is preferred.

Skills & Expertise

Air Ticketing and Visa processing.

Customer Service

Digital Marketing (Social Media Marketing)

Reservation/ Ticketing

Tour and Travel Agency

Tour Package

Tourist visa processing

Travel Agent

Travel and Tourism

Travel management

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Performance bonus
• Salary Review: Yearly
• Festival Bonus: 1

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1, Vatara)

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