Trainer (Night Shift)

Ignite Tech Solutions

Ignite Tech Solutions

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Summary

• Vacancy: —
• Age: 25 to 35 years
• Location: Dhaka (Mirpur 10)
• Salary: Negotiable
• Experience: 2 to 5 years
• Published: 1 Feb 2025

Requirements

Education

• Bachelor/Honors

Experience

• 2 to 5 years
• The applicants should have experience in the following business area(s):
  Telecommunication

Additional Requirements

• Age 25 to 35 years

Responsibilities & Context

• Providing specialized training for call center agents.
• Deliver engaging and interactive training sessions on various topics.
• Provide mentorship, guidance, and support to participants.
• Training employees on the use of customer relationship management (CRM) software, live chat platforms, and other technology tools.
• Maintain accurate records of training activities and participant progress.
• Generating reports and analytics to track training effectiveness, and student development progress.
• Assessing trainees’ performance through simulations, role-plays, and real-life scenarios to identify areas for improvement and provide constructive feedback for skill enhancement.
• Submit detailed training reports with feedback and recommendations·
• Participate in pre-training activities, including mock sessions and preparation of materials.·
• Design and develop training plans, trainers’ manuals, and other context-specific resources.·
• Stay updated with current best practices in training methodologies and adapt them for local needs.·
• Prepare post-training reports, gather team feedback, and finalize documentation.·
• Track progress and document key insights to improve training delivery.·
• Coordinate closely with the training team and relevant Departments·
• Support the team in ensuring smooth execution of the company training plan·
•   Effectively organize and manage multiple simultaneous training events.·
• Engage in training preparations, including mock sessions and logistics planning.·
• Work closely with the Training Lead and team to ensure alignment with organizational goals.

Skills & Expertise

Communication in English

Tele Marketing

Telecommunication

Telecommunication Products & Services

Telecommunication Service

Trainer

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Mirpur 10)

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