User Support Officer

United Finance Ltd.

United Finance Ltd.

 

United Finance Ltd.

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Summary

  • Vacancy: —
  • Age: at least 23 years
  • Location: Dhaka
  • Minimum Salary: Negotiable
  • Experience: At least 3 years
  • Published: 4 Jun 2024

 

Requirements

Education

  • Bachelor of Science (BSc) in Computer Science & Engineering

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Banks, IT Enabled Service, Financial Technology (Fintech) Startup

Additional Requirements

  • Age at least 23 years
  • Sound knowledge of hardware and network troubleshooting, including diagnosing and resolving issues with computers, printers, and network devices.
  • Good knowledge of ERP (Enterprise Resource Planning) and CBS (Core Banking Solutions) type software, ensuring smooth operation and support for end-users.
  • Good knowledge of different servers and networks, and other critical systems.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Experience in a similar IT support role.
  • Knowledge of IT security practices and protocols.
  • Familiarity with remote support tools and techniques.
  • Ability to manage multiple tasks and prioritize effectively.

Responsibilities & Context

  • Support audio/visual equipment for on-site and off-site presentations and trainings.
  • Ensure availability of IP Telephone service.
  • Software administration and support.
  • Configure and deploy new and refurbished workstations, Computer and peripheral equipment.
  • Manage printers/scanner and toner requests.
  • Manage the solution of user requests, IT problems and network maintenance.

Skills & Expertise

CBS

Erp software

Compensation & Other Benefits

  • Provident fund, Gratuity, Insurance
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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