vivo Bangladesh (Head Office) Executive - Digital Platform

Requirements

Education

Experience

The applicants should have experience in the following business area(s): Telecommunication

Additional Requirements

Skills & Expertise:

Query Management, Digital Marketing (Social Media Marketing), and Digital Media Tools require a good command of English & Bangla.

Responsibilities & Context

Prompt Query Resolution:

Address customer queries, comments, and messages on social media (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.), email, and chat within 24 hours.
Categorize queries by type (Customer Support, Sales, Technical, Feedback, or Escalation).
Identify urgent/complex issues and escalate to relevant teams.

Update Resources & Collaboration:

Suggest improvements to FAQs/knowledge base articles based on common queries.
Log interactions, track response metrics, and flag recurring issues for team review.
Work with relevant/corresponding teams to resolve queries efficiently.

Performance Monitoring & Reporting:

Prepare weekly and monthly performance reports covering feedback & customer engagement.
Utilize tools (Google Analytics, Meta Business Suite, etc.) for data tracking, analysis, and actionable insights to guide service improvements.

Innovation & Trend Monitoring:

Stay updated on the latest digital marketing trends, algorithms, tools, and best practices.
Recommend and implement innovative solutions for query management automation and performance enhancement.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)