VOIP Network Support Engineer (Night Shift)

INSTACALL LLC

INSTACALL LLC

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Summary

• Vacancy: 2
• Age: 24 to 30 years
• Location: Dhaka (Uttara West)
• Salary: Tk. 25000 – 35000 (Monthly)
• Experience: 1 to 5 years
• Published: 23 Sep 2024

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering

• IELTS overall score over 7 will have added advantage.
• CCNA/CCNA (VOIP), MTCNA, Any professional course in Linux.
• Programming, scripting skills in linux platforms will add great values.

Experience

• 1 to 5 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Software Company, ISP
• Freshers are also encouraged to apply.

Additional Requirements

• Age 24 to 30 years

• We maintain a very homely and non formal office environment.
• Anyone’s expectation of a big corporate house may not suite you.
• However we standout in professionalism and practice world class norms in our service and communication with our customers.
• We need fully team player willing to learn and help others in the team.

Responsibilities & Context

• Provide prompt and conclusive support to INSTACALL Customers all over the world.

• Maintain VOIP switch, server, CRM system and Other SaaS products of the company.

• Deploy IP Phone, Softphone, Cloud PBX, Call Center Software suite.

• Troubleshoot any system end or customer end Software and service issues.

• Trouble Ticket management.

• Provision of different products and reports based on customer’s request.

• Back-end routine maintenance. Maintaining office Network and system infrastructre.

• Lear INSTACALL product and services due to its unique nature and adapt to those in quick manner.

Skills & Expertise

CCNA (Cisco Certified Network Associate)

Communication

Customer Handling Problem solving

Good Command Over English

IELTS SCORE 7

IT Support Service and Network engineering.

Linux server

Microsoft Excell

MTCNA

Compensation & Other Benefits

• Weekly 2 holidays, Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Instacall LLC is a very dynamic company. We are not bound by norms like only yearly salary evaluation. Extra ordinary performance with our company always results in dynami appreication in remunerations.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara West)

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