Genex Infosys Limited

More jobs from this company

Summary

Education

Experience

2 to 4 years
The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service

Additional Requirements

Maintain roster-based office timing.
Experience in a similar role within the telecommunications or mobile application industry for minimum 1 years will add value.
Provide support during late nights and weekends.
Proficiency in English (both written and verbal communication).
Advanced skills in MS Office (Word, Excel, PowerPoint).Knowledge of HTML coding.
Proficiency in working with various online systems and software.
Availability for regular status meetings and updates with the project team.
Ability to work independently as well as collaboratively within a team.
Willingness to adhere to project timelines and deliverables.
Ability to work under pressure and maintain a “can-do” attitude.
Female resources are encouraged.

Manage local and global applications and websites.
Oversee content management through App and Web Admin Panels or back-office systems.
Configure and manage campaigns and offers via App and Web Admin Panels or back-office systems.
Perform daily operational activities using App and Web Admin Panels or back-office systems.
Configure and schedule push notifications.
Resolve end-to-end customer complaints for applications and websites while adhering to proper SLA standards.
Handle incident management for application and website issues.
Prepare FAQs for various features, offers and campaigns.
Conduct end-to-end pre- and post-live UAT for different product testing and perform post-live activities, including late-night operations.
Provide support for Operations and QA teams in testing new and existing products or features for applications and websites.
Offer technical support for mobile applications and websites.
Troubleshoot technical issues, including those related to application functionality, user experience, and backend systems.
Communicate effectively with internal teams and end-users.
Document and track reported issues while implementing appropriate solutions and workarounds.
Provide support during regular business hours and off-hours as required.

DevOps

HTML

MS office

QA Testing

Work at office

Full Time

Dhaka

To apply for this job email your details to admin@chakricircular.com