Youth Net Software & Technologies Ltd
Requirements
Education
Bachelor/Honors
Experience
At least 3 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup, Call Center, Supply Chain, Wholesale
Additional Requirements
Age 23 to 30 years
Responsibilities & Context
We are seeking a strategic and results-driven Customer Service Manager to oversee and scale our international jewelry brand`s presence on Etsy. The ideal candidate will manage a dedicated team, optimize store SEO, handle global customer relations, and ensure smooth order fulfillment to deliver a premium luxury shopping experience.
Key Responsibilities
Headquarter Standard Adoption : Thoroughly understand the customer service standards, customer experience requirements, platform rules, and business objectives established by the Hangzhou, China headquarters;
Local Transformation: Translate headquarters standards into local team SOPs, operation checklists, training content, narrative templates, and quality inspection standards; Provide Localization explanations for complex standards to ensure that Bangladeshi customer service understands “why it should be done this way” and “how to do it specifically”.
Team Leadership: – Conduct daily management of the Bangladesh CS team, including shift scheduling, attendance management, task assignment, discipline management, and performance follow-up;- Establish a team atmosphere with high standards, strict requirements, and strong implementation. Timely correct the personnel who fail to implement service standards properly. Provide coaching, warnings, or recommendations for dismissal to employees who repeatedly make mistakes, have long-term low performance, or lack a sense of responsibility.
Maintain Communication: Regularly ensure maintain communication with local CEO & Hangzhou headquarter.
Skills & Expertise
English Language
Fluent in English
Other Relevant Skills
Client Service
Customer Service
Client Relationship
Team management
Compensation & Other Benefits
T/A,Over time allowance,Insurance,Mobile bill
Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
To apply for this job email your details to apply@chakricircular.com