Front Office Executive / GSA

Shayan Resort

Summary

• Vacancy: 2
• Location: Manikganj (Singair)
• Salary: Tk. 13000 – 15000 (Monthly)
• Experience: 2 to 4 years
• Published: 2 Jun 2025

Requirements

Education

• Bachelor/Honors

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Requirements:
• Previous experience in a front office or similar hospitality role preferred.
• Strong communication and interpersonal skills.
• Familiarity with hotel management software (e.g., OPERA, IDS, etc.) is a plus.
• Ability to multitask and work under pressure.
• Professional appearance and positive attitude.
• Passion for delivering exceptional customer service.
• Strong communication skills in English; additional languages are a plus.
• Friendly, courteous, and presentable demeanor.
• Prior experience in hospitality or customer service is advantageous.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities & Context

Job Opening: Front Office Executive & Guest Service Agent

Location: Shayan Resort

Employment Type: Full-Time

Department: Front Office / Guest Services

About Shayan Resort:

Shayan Resort is a premier destination offering a blend of luxury, comfort, and exceptional hospitality. Nestled in a tranquil setting, we pride ourselves on delivering personalized service and unforgettable experiences to our guests. We are currently seeking enthusiastic and service-oriented individuals to join our front office team.

Responsibilities:

• Welcome guests with warmth and professionalism upon arrival.
• Manage the check-in/check-out process efficiently.
• Handle reservations, room allocations, and guest inquiries.
• Coordinate with housekeeping and other departments to meet guest needs.
• Maintain accurate records, billing, and daily reports.
• Address and resolve guest concerns with a problem-solving attitude.
• Ensure the lobby and front desk areas are clean and guest-ready.
• Serve as the primary contact for guest needs and inquiries.
• Provide information about resort services, activities, and local attractions.
• Assist with luggage, room orientation, and special guest requests.
• Handle calls, emails, and messages efficiently.
• Work closely with the front office team to ensure seamless service delivery.
• Proactively anticipate guest needs and offer appropriate solutions.

Skills & Expertise

Call Center

Customer Support/ Client Service

Digital Marketing (Social Media Marketing)

Target Achieveing

Compensation & Other Benefits

What We Offer:
Competitive salary and incentives
Accommodation and meals (FREE, will be provided by company)
On-the-job training and career development opportunities
A supportive and dynamic team environment

Workplace

Work at office

Employment Status

Full Time

Job Location

Manikganj (Singair)

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