Evercare Hospital Dhaka
Requirements
Education
- Bachelor/Honors
Experience
- At least 1 year
Responsibilities & Context
- Answering phones from customers professionally and responding to customer queries and complaints
- Scheduling OPD and Teleconsultation appointments of consultants and investigation through telephone and email
- Any information about the hospital, outpatient clinic and consultants (Profile, Consultation Fee, OPD Time Schedule) Timing of Sample collection, lab, Radiology, and cost of any service)
- Reminding patients about appointments through confirmation to reduce No- Show
- To reduce call drop, on time login as per roster and break management
- Reschedule and/ or Cancellation of the confirm appointments when needed such as – Consultants Plan Leave and/or sudden leave, OT Schedule Consultants OPD Time slot change due to any specific reason
- Transfer or communicate about hospital contacts correctly through PABX system
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Job Highlights
The purpose of this job is to work in telephone services regarding hospital’s information & outdoor appointments of Evercare Hospital Dhaka.
Company Information
Evercare Hospital Dhaka
Address:
Plot 81, Block E, Bashundhara R/A, Dhaka-1229
Business:
Evercare Hospital Dhaka (EHD) is the only JCI-Accredited, 425-bed multi-disciplinary super-specialty tertiary care hospital in Bangladesh, a market with more than 160 million citizens. EHD provides comprehensive health care with state-of-the-art medical, surgical and diagnostic facilities and expert medical professionals, skilled nurses and technologists.