AKIJ Motors
Education
- Diploma in Mechanical in Mechanical Engineering
- Diploma in Automobile in Automobile
- Bachelor in Engineering (BEngg) in Mechanical Engineering, Mechanical Engineering / Automobile
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s): Automobile, Motor Workshop
Additional Requirements
- Only Male
- Familiarity with advance diagnostic tools and equipment
- Ability to lead large teams of technicians, supoort staff.
- Excellent communication and prersentation skill.
Responsibilities & Context
- Support the Service Manager in overseeing daily workshop and service center operations.
- Monitor service appointments, vehicle flow, and workshop productivity.
- Ensure timely delivery of serviced vehicles to customers.
- Coordinate with service advisors, technicians, and parts departments to ensure smooth operations.
- Ensure a high level of customer satisfaction and service quality.
- Address customer inquiries, concerns, and escalated complaints professionally.
- Follow up with customers regarding service quality and feedback.
- Support customer retention and loyalty initiatives.
- Assist in supervising service advisors, technicians, and support staff.
- Monitor employee performance and adherence to service standards.
- Provide coaching and guidance to team members.
- rack workshop efficiency, technician productivity, and service turnaround times.
- Identify operational bottlenecks and recommend improvements.
- Ensure optimum utilization of manpower and workshop resources.
- Ensure compliance with manufacturer guidelines and company policies.
- Monitor service quality standards and corrective actions.
- Assist in warranty claim administration and documentation.
- Promote workplace safety and adherence to health and safety regulations.
- Support achievement of service revenue and profitability targets.
- Monitor labor sales, service package sales, and workshop expenses.
- Prepare operational reports and performance summaries.
- Assist in budget planning and cost control initiatives.
- Coordinate with the Parts Department to ensure timely availability of spare parts.
- Monitor parts usage and reduce service delays caused by parts shortages.
- Prepare daily, weekly, and monthly service performance reports.
- Analyze customer feedback and operational KPIs.
- Provide recommendations to improve service quality and efficiency.
To apply for this job email your details to apply@chakricircular.com