Walton Hi-Tech Industries PLC.
Requirements
Education
Bachelor degree in any discipline
Experience
1 to 3 years
The applicants should have experience in the following business area(s): Call Center
Freshers are also encouraged to apply.
Additional Requirements
Age 20 to 30 years
Willing to work in shifting and holidays
Should have good knowledge of MS Office
Must have good communication skills in Bangla and English
Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
Must have multiple tasking abilities
The candidate will also be patient and cool-tempered to deal with customer
Able and willing to work under pressure and meet challenges
Self-motivated, hardworking, energetic and result oriented
Responsibilities & Context
Attend inbound and outbound calls of customers
Listen and understand the customers` complaints and provide suitable solutions to customers
Receive customer complaints and forward the complaint to the concerned department
Provide information over the phone to customers regarding products & services.
Follow up after sales service-related emails and reply to the customers
Provide excellent customer service and give precise information to the customer.
Report day-to-day activities to the concerned authority.
Skills & Expertise
Client Service
Complaint handling
Other Relevant Skills
Call Center Operation
call center supervisory management
Customer Complaint
MS Office
Product knowledge
Compensation & Other Benefits
Mobile bill,Performance bonus,Profit share,Insurance
Festival Bonus: 2
Salary Review: Yearly
Workplace
Work at office
Employment Status
Contractual
Job Location
Dhaka (Mirpur)
To apply for this job email your details to apply@chakricircular.com