Call Center Manager

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Summary

• Vacancy: 01
• Age: 25 to 35 years
• Location: Bogura (Bogura Sadar)
• Salary: Tk. 20000 – 22000 (Monthly)
• Experience: At least 3 years
• Published: 5 Nov 2024

Requirements

Education

• Bachelor/Honors, Masters

Experience

• At least 3 years

Additional Requirements

• Age 25 to 35 years

Responsibilities & Context

• Expert in telemarketing and sales, dedicated to enhancing customer satisfaction and driving results

• Achieve the sales target as per the business plan.

• Motivating and coaching call center executives to achieve their goals. Managing call center executive’s schedules and ensuring adequate staffing levels.

• Handle inbound and outbound calls from customers, provide support and solve queries regarding policy details, claims, and other services.

• Hiring, training and developing call center executives.

• Monitoring call center executive’s performance and providing feedback.

• Analyzing call center data to identify areas for improvement.

• Prepare daily/weekly/monthly Sales Reports.

• Tracking key performance indicators (KPIs) such as call volume, average handle time, and customer satisfaction.

• Implementing strategies to improve call center efficiency and effectiveness.

• Ensuring that call center technology is functioning properly.

• Resolving customer complaints and issues.

• Setting and enforcing customer service standards.

• Communicating effectively with call center executives, supervisors and other stakeholders.

• Providing clear and concise instructions.

• Data entry and record keeping.

• Gather feedback from customers on their experience, identify opportunities for service improvement and escalate issues as needed.

• Building strong relationships with team members and clients.

• Must be smart with a positive attitude, proactive and result-oriented. Good communication and interpersonal skills.

• Work closely with other departments, such as Claims, Underwriting, and Sales to ensure a seamless customer experience and relay any complex cases as required

Skills & Expertise

Ability to Work under Pressure; Computer skill

Call Center Management

Call Center Operation

Call Center Software

call center training

Excellent customer service skills

Excellent problemsolving and communication skills.

Exceptional customer service skills.

Strong leadership and communication skills

Strong organizational and communication skills. Ability to multit

Compensation & Other Benefits

• Provident fund
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Bogura (Bogura Sadar)

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