Inteller Ltd. is hiring Quality Assurance- Inbound Customer Service | Submit Resume

Requirements

Education

Bachelor/Honors

Experience

1 to 3 years
The applicants should have experience in the following business area(s): Call Center

Additional Requirements

Age 20 to 31 years

Responsibilities & Context

Monitor and evaluate inbound calls against QA scorecards, service standards, and compliance requirements.

Assess agent performance on communication, accuracy, probing, empathy, resolution quality, and process adherence.

Provide constructive feedback and coaching to agents and Team Leaders to improve call quality and customer experience.

Identify recurring quality gaps, support calibration sessions and process improvement initiatives.

Prepare regular QA reports and maintain accurate records while ensuring customer verification, data privacy, and security compliance.

Skills & Expertise
Problem solving and decision making
Teamwork
Training & Development

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Kawran Bazar)