Shanta Holdings Ltd.
Requirements
Education
Bachelor’s degree in Computer Science, Information Technology or a related field from any reputed public or private university.
Experience
3 to 5 years
The applicants should have experience in the following business area(s): Real Estate, IT Enabled Service
Additional Requirements
At least 2 years of experience coordinating vendors or supervising support resources.
Technical Proficiency: Strong knowledge of Windows Server, Microsoft 365, networking (TCP/IP, DNS, DHCP, VPN, LAN/WAN), and basic firewall/switch/router configuration.
IT Support: Experience in end-user support, IT infrastructure, endpoint management, and incident resolution within SLAs.
Problem-Solving: Strong troubleshooting and root cause analysis skills across hardware, software, network, and infrastructure issues.
Communication: Clear communication skills with technical and non-technical users, internal teams, and vendors.
Ownership & Coordination: Ability to independently manage assigned IT areas, coordinate vendors/support resources, and maintain documentation.
Adaptability: Willingness to learn new technologies and adapt to changing IT requirements.
Responsibilities & Context
Provide Level 1 and Level 2 IT support for desktops, laptops, printers, scanners, IP phones, and other peripherals.
Install, configure, troubleshoot, and maintain Windows operating systems and business applications.
Administer Microsoft 365 services, Azure portal, including Outlook, Teams, OneDrive, SharePoint, and user account management.
Monitor and maintain LAN, WAN, Wi-Fi, VPN connectivity, and network devices.
Support Windows Server administration, file sharing, backup, and disaster recovery operations.
Own day-to-day coordination with vendors and service providers for hardware, software, ISP and infrastructure support, including service-level follow-up.
Maintain IT asset inventory, software licensing, and documentation.
Ensure endpoint security through antivirus management, patch management, and compliance with IT security policies.
Prepare technical documentation, SOPs, user manuals and periodic service reports for management review.
Supervise and provide technical direction to contractual support resources, ensuring consistency of process and quality of output.
Plan and execute IT infrastructure implementation, upgrades and preventive maintenance activities.
Contribute to infrastructure automation, digitization and continuous improvement initiatives under the direction of the Head of IT & Digital Transformation.
Skills & Expertise
Other Relevant Skills
Azure
IT Asset Management
Windows Server
IT Infrastructure
Compensation & Other Benefits
Provident fund,Weekly 2 holidays,Gratuity,Insurance
Salary Review: Yearly
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com