TBN BD Ltd.
Requirements
Education
Bachelor/Honors
Masters
Experience
1 to 2 years
The applicants should have experience in the following business area(s): Call Center, IT Enabled Service
Freshers are also encouraged to apply.
Additional Requirements
Age 22 to 30 years
Night Shift required (Mandatory)
Full training provided before floor placement
Responsibilities & Context
Total Cable BD
US-Based Outsource Call Center
New York, USA (Operations managed from Dhaka, Bangladesh)
Night Shift — Mandatory for All Positions
Total Cable BD is a Dhaka-based outsourced call center supporting a New York-headquartered IPTV platform streaming 200+ Bengali and international live TV channels to the global Bangladeshi diaspora. We are expanding our team and hiring 10 agents across two functional teams.
Team 1 – Outbound Sales
Responsible for proactively reaching out to potential customers, presenting subscription packages, and converting leads into active subscribers.
Key Responsibilities:
Make outbound calls to prospective Bangladeshi-American customers
Present and sell subscription plans effectively
Meet monthly acquisition targets
Team 2 — Inbound Customer Service
Responsible for handling incoming calls, resolving customer queries, managing account issues, and ensuring subscriber satisfaction and retention.
Key Responsibilities:
Handle inbound customer queries and complaints
Resolve account issues and manage renewals
Ensure customer satisfaction and retention
Skills & Expertise
Call Center Operation
International Call Center
Microsoft Office
Quick learner and hard working
Smart and Dedicated
Other Relevant Skills
Client Relationship
Customer Service
Call Center Operation
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
To apply for this job email your details to apply@chakricircular.com