Digicon Technologies Ltd.
Digicon Technologies Ltd.
Digicon Technologies Ltd.
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Summary
- Vacancy: 70
- Age: at most 35 years
- Location: Dhaka (Tejgaon)
- Minimum Salary: Tk. 11500 (Monthly)
- Published: 27 May 2024
Requirements
Education
- Bachelor/Honors, Diploma
Additional Requirements
- Age at most 35 years
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Responsibilities & Context
Need to handle incoming calls to the prospective customers pertaining to the Client’s business. Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction. Identify customer needs, clarify information and provide solutions. Perform every call actively to solve client’s problem. Must be knowledgeable about Facebook (Social media), email & web chat. Refer unresolved customer grievances to designated persons for further investigation. Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes. Report time to time to the team leader for complicated issues.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Tejgaon)