Assistant Housekeeper

The Peninsula Chittagong Limited

The Peninsula Chittagong Limited

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Summary

• Vacancy: —
• Location: Chattogram (Chattogram Sadar)
• Salary: Negotiable
• Experience: 10 to 12 years
• Published: 15 Jun 2024

Requirements

Education

• Bachelor/Honors, Diploma in Hotel Management

Experience

• 10 to 12 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Responsibilities & Context

• We are looking for a dynamic Assistant Housekeeper who will supervise and coordinate the activities of room attendants, public area cleaners, laundry associates and floor supervisors.
• S/he will assist in managing and directing the day-to-day operations of entire Housekeeping functions.
• S/he needs to maintain the quality assurance of the Housekeeping Department.
• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtain the list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Assign duties to the team members, and inspect work for conformance to prescribed standards of cleanliness.
• Prepare and distribute the Room assignment sheets and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedule cleaning of lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedule cleaning of all meeting rooms after a completed function.
• Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Monitor inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigate concerns regarding housekeeping service and equipment, and take corrective action.
• Provide support to the Executive Housekeeper in all areas of Housekeeping operations, such as staff training, coaching, counseling and also enforce hotel’s standard operating procedures.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Print all housekeeping-related reports and traces from IDS.
• Assist in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Coordinate with vendors eg: Pest control, Laundry services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepare store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
• Coordinate with the front office and send room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attend training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Record data concerning work assignments, personnel actions, and time cards, and prepare periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.

Compensation & Other Benefits

• Mobile bill, Medical allowance, Profit share, Provident fund, Insurance, Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram (Chattogram Sadar)

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