Branch Customer Service Officer ( Cash/General/Retail/SME)

A reputed private commercial bank

A reputed private commercial bank

 

A reputed private commercial bank

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Summary

  • Vacancy: —
  • Location: Anywhere in Bangladesh
  • Salary: Negotiable
  • Experience: At least 3 years
  • Published: 24 Jun 2024

 

Requirements

Education

Bachelor/Masters/MBA from any reputed UGC-approved university. No 3rd division is allowed.

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Banks

Responsibilities & Context

General Banking:

  • Take initiatives for smooth customer service
  • Look after complaint issues
  • Report to relevant stakeholdersĀ·
  • Generate new ideas to develop optimal customer service

Cash Department:

  • Making payments and receiving cash efficiently, and flawlessly; within the shortest possible time
  • Ensuring Customer Satisfaction by ensuring Service Excellence in the Cash Area
  • Achieving assigned Business targets set by the Management
  • Remaining aware of fake notes, fraudulent transactions and Money Laundering while providing service
  • Necessary maintenance/ Cash loading / Reconcile of ATM

Branch Retail RM :

  • Look after branch SME business-related issues
  • Report to relevant authorities (internal & external)
  • Generate new ideas to ensure balanced business growth

Branch SME RM:

  • Look after branch SME business-related issues
  • Report to relevant authorities (internal & external)
  • Generate new ideas to ensure balanced business growth

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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