STARLING DIAGNOSTICS
STARLING DIAGNOSTICS
STARLING DIAGNOSTICS
Follow
Summary
- Vacancy: 10
- Age: 20 to 35 years
- Location: Dhaka
- Salary: Tk. 30000 – 40000 (Monthly)
- Experience: At least 1 year
- Published: 27 Jun 2024
Requirements
Education
- Bachelor of Business Administration (BBA), Bachelor of Medicine and Bachelor of Surgery(MBBS), Bachelor/Honors
- Minimum of a bachelor’s degree required.
- Additional education or certifications in healthcare administration or customer service is a plus.
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product
Additional Requirements
- Age 20 to 35 years
Experience :
- Minimum of 1-2 years experience in a customer service role, preferably in a healthcare setting.
- Previous experience with telephone communication or call center operations is highly desirable.
Personal Qualities:
- Friendly and approachable demeanor.
- High level of integrity and commitment to patient care.
- Reliable and punctual.
Physical Requirements:
- Ability to sit for long periods and use a headset.
- Dexterity to operate computer and phone systems.
Additional Requirements:
- Knowledge of medical terminology is advantageous.
- Willingness to undergo additional training as required by the clinic.
- May need to work in U.S. Eastern working hours in the office located in Bangladesh
- Have to work in the office settings in the U.S Eastern Standard Time zone
Skills and Competencies:
1. Communication Skills
- Excellent verbal communication skills.
- Clear and professional phone etiquette.
- Ability to listen actively and respond empathetically to patient inquiries.
2. Technical Skills:
- Proficiency in using phone systems and call center software.
- Basic computer skills, including familiarity with Microsoft Office and electronic health record (EHR) systems.
- Typing skills with a minimum speed of 35 words per minute.
3. Interpersonal Skills:
- Strong interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Patience and ability to handle stressful situations calmly and efficiently.
4. Organizational Skills:
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in taking messages and scheduling appointments.
5. Problem-Solving Skills:
- Ability to think critically and solve problems quickly and efficiently.
6. Language Skills:
- Bilingual or multilingual abilities are a plus, depending on the clinic’s patient demographics.
Responsibilities & Context
- Answer incoming calls promptly and professionally.
- Schedule appointments and provide patients with necessary information.
- Handle patient inquiries, complaints, and issues, escalating when necessary.
- Maintain accurate and detailed records of calls and patient interactions.
- Collaborate with front desk staff and other team members to ensure smooth operations.
- Follow clinic protocols and guidelines for patient confidentiality and information security.
Skills & Expertise
Communication in English
Health/ Medical
MICROSOFT OFFICE
Telemarketing
Telesales Service
Compensation & Other Benefits
- Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status
Full Time
Job Location
Dhaka
Job Highlights
- Work in a growing healthcare facility with a collaborative culture.
- Utilize the latest scheduling and Electronic Medical Record systems.
- Ensure timely and coordinated medical services.
- Demonstrate reliability and commitment.