Assistant Front Office Manager

Radisson Blu Chattogram Bay View

 

Radisson Blu Chattogram Bay View

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Summary

• Vacancy: 01
• Age: 25 to 35 years
• Location: Chattogram (Chattogram Sadar)
• Salary: Negotiable
• Experience: 3 to 4 years
• Published: 2 Jul 2024

 

Requirements

Education

• Bachelor/Honors, Diploma in Hotel Management

Experience

• 3 to 4 years
• The applicants should have experience in the following business area(s):
  Hospital, Hotel

Additional Requirements

• Age 25 to 35 years

• At least 2 years of experience in roles such as Duty Manager (DM) or Guest Services Manager (GSM).·
• A good working knowledge of Microsoft and advance knowledge of PMS. Ability to solve analytical problem in Opera is an asset.·
• Must have knowledge for actioning fire and emergency procedure.
• Excellent oral and written communication skills in English.

Responsibilities & Context

• Commercially focused with an understanding of how to maximize profits through revenue management.
• Take responsibility for revenue, budgeting, and comprehensive reviews of profit and loss (P&L) statements. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chasing, and other financial matters with guest/company.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Lead, develop, and mentor a team of approximately 40 associates Front Office Team Members, including Duty Managers, Guest Service Agents, Concierge, Night Teams & Transport Teams.
• Think outside the box to drive innovative solutions Lead and direct all Front Office staff to maximize operational efficiency Duty management cover·
• Supervises and manages team members. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence·
• Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals·
• Flexible schedule including evenings, weekends, and holidays as needed.
• Good time management and organizational skills·
• Ability to adapt to a fast-paced environment and handle multiple priorities·
• Creates the first impression by supervising the door, concierge and front office areas·
• Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals·
• Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel·
• Analyses business forecasts and schedules accordingly·
• Ensures that front desk handles billing and cash in accordance with hotel’s standards·
•  Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments .
• Self-motivated, able to make decisions and react to sudden changes in operation.
• Deals with problems arising from guest complaints and reservation and room assignment activities.·
• Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another·
• Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
• Oversee day-to-day front office operations, ensuring smooth processes and maintaining operational efficiency.
• Address guest inquiries, concerns, and special requests, prioritizing guest satisfaction and fostering a customer-centric atmosphere.
• Assists in all administrative and statistical analysis of department operations.
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
• Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
• Performs all Human Resources related functions within the Front Office Department, i.e. performance management, training and counselling·
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service·
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems·
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
• Keeps Department Head promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

Skills & Expertise

guest handling

Guest satisfaction

Hotel and Hospitality Management

Leadership and teamwork

Managerial Skills

Compensation & Other Benefits

• Festival Bonus: 3

• Provident fund & Gratuity
• Health Insurance
• Festival Bonus – Yearly 03 (Religions Festivals & Pohela Boishakh)
• Service Charge with equal sharing
• Yearly Incentive bonus & Increment as per policy
• Free Duty Meal
• Free Uniform & Laundry service
• In-house medical facility and discount on pathology examinations for family members (Parents and next of keen)
• Mobile Bill as per company policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram (Chattogram Sadar)

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