Grameen Telecom Trust
Grameen Telecom Trust
Grameen Telecom Trust
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Summary
- Vacancy: 01
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 2 years
- Published: 16 Jul 2024
Requirements
Education
- B.Sc. in C.S.E/E.E./E.T.E/E.E.E.
Experience
- At least 2 years
Additional Requirements
- Experience in IT Help Desk Support. Windows/Laptop Hardware/O365/ Administration is preferred.
- Excellent skill in both Bengali & English typing.
- Good interpersonal and communication skills.
Responsibilities & Context
- Managing the operation of the End User Services.
- Manage & Guide End User team members for smooth support operation.
- Manage day-to-day activities of the team. coordination, identification, and regulation of IT incidents impacting end users.
- Manage & ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
- Ensure End User support.
- Handle critical End User complaints.
- Defining and implementing the IT support standards to be applied across the whole of the organization.
- Managing IT services to meet and strive to exceed SLA and KPI.
- Crucial to ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
- Provide IT systems support to internal employees via phone, email, Remote and / or other means.
- Ensuring overall IT infrastructure and application is up and running to meet company business needs.
- Ensuring Digital Privacy & Trust/Cybersecurity- Strength of Protection: Effectiveness measure on critical assets.
- Managing domain user ID, email & Group.
- Defining and implementing the IT support standards to be applied across the whole of the organization.
- Ensuring Cisco and Polycom Video configuration supports on time.
- Managing IT services to meet and strive to exceed SLA and KPI.
- Performing periodic performance reporting and capacity planning of different IT Systems.
- Preparing Daily, weekly reports for GTT Management.
- Engaging Different Projects.
- Prioritize and manage many open cases at one time.
- Planning and undertaking scheduled maintenance upgrades.
- To ensure the ongoing operational efficiency of all aspects of the organization’s end user IT systems.
- Support the roll-out of new applications.
- Follow and ensure implementation of organizational policy, procedure, and guidelines to administer related systems/services.
- Managing Video Conference support.
- Resolve user issues within agreed timeframe.
- High level management of windows administration and troubleshooting.
- Troubleshooting support for Email, O365, End Point Protection, eApproval execution & reporting, and other office automation applications.·
- New joiners Laptop preparation, Configuration, Delivery, & Onboarding.
Compensation & Other Benefits
- Provident Fund.
- Gratuity.
- Festival Bonus.
- Group Life Insurance.
- Mobile Bill.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka