EFL Global Limited
EFL Global Limited
EFL Global Limited
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Summary
- Vacancy: —
- Age: at least 25 years
- Location: Dhaka (Banani)
- Minimum Salary: Negotiable
- Experience: 1 to 3 years
- Published: 12 Aug 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s):
Shipping, Freight forwarding
Additional Requirements
- Age at least 25 years
Responsibilities & Context
- Communicating with customers through various channels.
- Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
- Follow up SOP for every customer.
- Booking follow-up, contacting shipper / buying house for booking (with all Proper information) Providing required Dummy/Freight Certificate to shipper.
- Responding Promptly to customer inquiries.
- Reporting EDI/DSR on time.
- Ensure customer satisfaction and provide professional customer support.
- Ensure follow-up with the vendor for custom status and shipping documents.
- Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
- Ability to meet deadlines while maintaining a professional attitude.
- Always Maintain a positive and professional attitude toward customers.
- Perform all other duties as assigned.
Skills & Expertise
Customer Management
Customer Relation
Good at Microsoft Word and Microsoft Excel
Good Communication Skill in English
Ocean Freight
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Banani)
Job Highlights
We are seeking a dedicated and customer-focused executive or senior executive (customer service) specializing in ocean freight to join our team.