Excel Technologies Ltd.

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Summary

Education

Diploma / B.Sc. in Electrical / Electronic / Mechanical / Computer Science Engineering

Experience

At least 2 years
The applicants should have experience in the following business area(s):
IT Enabled Service, Computer Hardware/Network Companies

Additional Requirements

Provide technical support for photocopiers and printers as per customer-specific SLAs. Handle on-site diagnostics, repairs, and installations.

Must have experience in field support and Managed Print Services (MPS), including troubleshooting and maintenance of multi-brand printers and MFPs.

Follow up on repeat calls and implement solutions to permanently resolve recurring issues.

Manage parts requisitions and maintain accurate inventory records for assigned machines, including field “trunk stock.”

Perform routine maintenance and repairs on MFPs, photocopiers, and printers to ensure optimal performance and customer satisfaction.

Communicate service status and updates to customers, addressing any additional concerns they may have with the product.

Lead a small team, manage service distribution, and complete necessary training on the latest MFP and printer technologies.

Complete all service call documentation, including invoices and reports, and maintain daily service tracking.

Ensure timely collection of payments and follow up on outstanding invoices according to the customer’s payment terms.

Provide support to the sales team with leads, technical advice, and identifying problem accounts during service calls.

Customer Handling Problem solving

Customer support Service

Effective technical and problemsolving skills

IT product Knowledge

Service and Support

After completing the probation period salary will be revised based on performance.

Work at office

Full Time

Anywhere in Bangladesh

To apply for this job email your details to admin@chakricircular.com