Akij Resources
Akij Resources
Akij Resources
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Summary
- Vacancy: 1
- Age: 34 to 45 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 5 to 7 years
- Published: 18 May 2025
Requirements
Education
- Bachelor of Science (BSc) in Computer Science
Experience
- 5 to 7 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, Group of Companies
Additional Requirements
- Age 34 to 45 years
- Minimum 5–7 years of experience in IT support roles, with at least 2 years in a team lead or supervisory role.
- Proven expertise in troubleshooting Windows/Linux systems, networking, cloud environments, and enterprise applications.
- Strong knowledge of ticketing tools (e.g., Jira, ServiceNow, Zendesk).
- Experience with ITIL framework and service management best practices.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work in a fast-paced, client-driven environment.
Responsibilities & Context
Job Summary:
As the Technical Support Engineer Lead at Akij Blue Pill Limited, you will be responsible for leading a dynamic team of support engineers to deliver exceptional IT support services to our clients across various sectors including banking, healthcare, government, and corporate. You will oversee escalated technical issues, ensure service quality, manage SLAs, and contribute to continuous service improvement initiatives.
Key Responsibilities:
- Lead and mentor the technical support engineering team to ensure timely and efficient resolution of client issues.
- Handle critical and escalated incidents with a focus on minimizing downtime and impact.
- Monitor daily support operations, ticketing systems, and SLA compliance across all service verticals.
- Coordinate with solution architects, infrastructure, and cybersecurity teams to resolve complex issues.
- Analyze recurring issues and develop root-cause solutions and preventive measures.
- Collaborate with project managers and BPO teams for post-implementation support and transition planning.
- Prepare reports, trend analyses, and performance metrics for internal stakeholders.
- Conduct technical training and workshops to upskill team members.
- Ensure adherence to ITIL practices and compliance with client-specific requirements.
- Interface directly with clients to maintain strong relationships and a high level of satisfaction.
Skills & Expertise
Azure
CCNA (Cisco Certified Network Associate)
Cisco
CompTIA
Excellent problemsolving and communication skills.
IT Support Service
ITIL
JIRA
MCSA
Zend Framework
Compensation & Other Benefits
- T/A, Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Earn Leave
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka
To apply for this job email your details to admin@chakricircular.com