AMDA Tours & Travels
AMDA Tours & Travels
AMDA Tours & Travels
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Summary
- Vacancy: 5
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: 4 to 5 years
- Published: 9 Jun 2024
Requirements
Education
- Bachelor Degree in any discipline.
Experience
- 4 to 5 years
Additional Requirements
- 4 to 5 years of experience as an air ticket reservation agent or travel consultant.
- Extensive knowledge of global distribution systems (GDS) and ticket lifecycle management.
- Strong understanding of airline rules, policies, and fare structures.
- Excellent communication, problem-solving, and customer service skills
- Ability to work efficiently in a fast-paced, deadline-driven environment.
Responsibilities & Context
We are seeking an experienced and knowledgeable air travel professional to join our team as a Air Ticket Reservation Specialist. In this role, you will be responsible for booking airline reservations, as well as managing the full lifecycle of issued tickets, including reissues, exchanges, and voids.
Responsibilities :
- Respond to inquiries from customers and travel agents regarding air travel bookings
- Use global distribution systems (GDS) such as Sabre, Amadeus, and Travelport to search for, book, and modify flight itineraries
- Process ticket issuance, reissues, exchanges, and voids in the GDS
- Must have practical experience and knowledge about group tickets (manpower, Hajj/Umrah tickets)
- Provide recommendations to customers on flight options, pricing, and airline policies
- Assist with resolving complex customer issues and complaints related to air travel
- Maintain detailed records of all bookings, ticket transactions, and customer interactions
- Stay up-to-date on airline schedules, routes, fares, and fare rules
- Must expert using BSP link.
- Train and mentor junior reservation agents on GDS procedures and best practices.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka