Naria Holidays

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Summary

Vacancy: —
Location: Dhaka (Naya Paltan)
Minimum Salary: Tk. 30000 (Monthly)
Experience: 4 to 5 years
Published: 3 Nov 2024

Requirements

Education

Bachelor/Honors

Experience

4 to 5 years
The applicants should have experience in the following business area(s):
Tour Operator

Additional Requirements

Mastery of the English language, exemplified through strong written and verbal communication skills.
Demonstrated proficiency in using reservation systems, including Sabre, Galileo, Amadeus, and Portal.
Strong understanding of airline fare structures, ticketing rules, and travel industry regulations.
Familiarity with international and domestic flight routes, airlines, and their respective policies and procedures.
Proficiency in MS Office applications, including Word, Excel, and PowerPoint, for generating and managing documents.
Excellent communication skills, both verbal and written, to provide engaging and accurate information about Air Ticket.
Versatile team player, adept at collaborating effectively while also possessing the self-assuredness to work independently.
Ability to multitask and prioritize in a fast-paced environment, while maintaining a high level of attention to detail.
Proficiency in establishing and maintaining effective communication channels with clients and airlines.
Strong customer service orientation, with the ability to empathize and provide solutions to clients’ travel needs.
Flexibility in working hours to accommodate urgent booking requests or address travel disruptions outside of regular office hours.
Minimum of 4-5 years of experience as an Air Ticket Reservation Executive.

Responsibilities & Context

Job Context:

Naria Travels & Tours, an esteemed travel agency based in Bangladesh, is renowned for crafting exceptional travel experiences. From exploring historical landmarks to embracing natural wonders, immersing in cultural festivities, and embarking on exhilarating adventures, our agency creates journeys that leave an indelible mark. As an Air Ticket Reservation Executive, you will be at the forefront of ensuring seamless flight bookings and reservations for our valued clients. This role demands providing precise information on flight schedules, fares, and availability, all while adhering to the stringent regulations set forth by airlines and the travel industry.

At Naria Travels & Tours, we take pride in our commitment to precision and excellence. As an Air Ticket Reservation Executive, your role is pivotal in upholding this commitment, translating it into tangible experiences for our clients. You’ll navigate the intricacies of flight bookings, communicating with clients and airlines, and maintaining meticulous transaction records. Your proficiency in reservation systems and attention to detail will be the cornerstones of our clients’ seamless travel preparations.

Join us in our mission to deliver exceptional travel experiences. As an Air Ticket Reservation Executive at Naria Travels & Tours, you’ll play a pivotal role in curating journeys that leave indelible impressions on our clients. Your expertise will be instrumental in shaping unforgettable travel memories and fostering a deep appreciation for the destinations they explore.

Responsibilities:

To excel in this role, you will be responsible for:

Provide clients with precise and up-to-date information on flight schedules, fares, and availability.
Handle all aspects of ticket bookings and reservations in compliance with airline and travel regulations.
Communicate with clients and airlines through various channels, including phone, email, and in-person interactions.
Manage ticket cancellations, changes, and refunds efficiently and in accordance with established policies.
Prepare and send invoices and receipts to clients promptly, ensuring accuracy and completeness.
Maintain meticulous records of all transactions, ensuring they are detailed and up-to-date.
Collaborate with clients to understand their travel needs and preferences, providing personalized recommendations and options.
Utilize reservation systems (Sabre, Galileo, Amadeus, Portal) proficiently to access flight schedules, fares, and availability.
Coordinate with airlines and other travel partners to secure the best deals and options for clients’ travel itineraries.
Stay updated on airline policies, fare rules, and travel regulations to provide accurate and relevant information to clients.
Collaborate with other departments within the agency to ensure a seamless and coordinated travel experience for clients.
Perform administrative tasks related to ticketing and reservations.

Compensation & Other Benefits

Mobile bill
Lunch Facilities: Partially Subsidize
Festival Bonus: 2

Employment Status

Full Time

Job Location

Dhaka (Naya Paltan)

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