Air Ticket Reservation Officer

Nexus Overseas Ltd.

Nexus Overseas Ltd.

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Summary

• Vacancy: 10
• Age: 22 to 35 years
• Location: Dhaka
• Salary: Tk. 15000 – 18000 (Monthly)
• Experience: 2 to 3 years
• Published: 8 Mar 2025

Requirements

Education

• Minimum HSC.
• GDS (Amadeus/Galileo/Sabre) Experience is a must.

Experience

• 2 to 3 years
• The applicants should have experience in the following business area(s):
  Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

Additional Requirements

• Age 22 to 35 years

• Excellent communication and interpersonal skills.
• Must have a ‘Can Do Attitude’.
• You MUST have the habit of using your smartphone in a productive manner.
• You will have to follow-up on travel status and stay in touch with the clients through Email and WhatsApp until the completion of travel, even after the travel (in case of lost baggage etc.).

Responsibilities & Context

A qualified Airline Reservation Executive who is responsible for Airlines ticketing, reservation creating PNR adherence to booking policies, issuing & reissuing tickets using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.

Job Responsibilities:

• Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
• Air Ticketing: Air ticketing responsibilities typically fall under the duties of travel agents, airline ticketing agents, or customer service representatives.
• Visa Processing: Visa processing responsibilities typically involve assisting individuals or corporate clients in obtaining the necessary travel visas. These responsibilities are usually handled by travel agencies, visa consultants, or immigration professionals.
• Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
• Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
• Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
• Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
• Interpreting IATA and ATAB regulations.
• Maintain all IATA accreditation documents

Skills & Expertise

Can do Attitute

Good communication skills

Interpersonal Skills

Compensation & Other Benefits

• T/A, Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Lucrative Incentive

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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