Airlines Ticketing Officer

M/S: Digital Travel and Package Tour Corporation

M/S: Digital Travel and Package Tour Corporation

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Summary

• Vacancy: 02
• Age: 20 to 40 years
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: 1 to 2 years
• Published: 21 Oct 2024

Requirements

Education

• Bachelor of Arts (BA), Master of Arts (MA)

Experience

• 1 to 2 years

Additional Requirements

• Age 20 to 40 years

Technical Skills:

• Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
• Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.

Skills:

• Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
• Written Communication: Ability to write clear and concise messages, reports, and documentation. 

Customer Service Skills:

• Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
• Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
• Attention to Detail:
• Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
• Compliance: Ensuring that all procedures and regulations are followed meticulously.

Responsibilities & Context

An Airlines Ticketing Officer plays a crucial role in ensuring that passengers have a smooth and efficient experience when booking and managing their travel plans. Here are some of the primary responsibilities associated with this role:

Ticket Booking and Issuance:

• Process ticket reservations, changes, and cancellations for passengers.
• Issue electronic and paper tickets based on customer requests and preferences.

Customer Service:

• Provide information on flight schedules, ticket prices, and travel regulations.
• Assist passengers with special requirements, such as those needing special assistance or with specific seating preferences.

Flight Information Management:

• Keep up-to-date with flight schedules, delays, and cancellations.
• Communicate relevant information to passengers and assist them with rebooking if needed.

Payment Processing:

• Handle payments for ticket purchases, including cash, credit/debit cards, and other forms of payment.
• Process refunds and manage any ticket-related financial transactions.

Problem Resolution:

• Address and resolve customer complaints and issues related to ticketing or flight services.
• Work with other airline departments or partners to find solutions for passenger problems.

Documentation and Record-Keeping:

• Maintain accurate records of ticket transactions and passenger interactions.
• Ensure compliance with airline policies and regulatory requirements for ticketing.

Coordination with Other Departments:

• Communicate any necessary information regarding passenger needs or changes in flight status.

Sales and Promotion:

• Promote airline services and offers to passengers.
• Upsell additional services or upgrades where applicable.

System Management:

• Use airline reservation and ticketing systems to manage bookings and perform administrative tasks.
• Troubleshoot technical issues related to ticketing systems.

These responsibilities require strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The role often involves working in a fast-paced environment and interacting with a diverse range of passengers.

Skills & Expertise

Air Ticketing and Visa processing.

Air Ticketing On Amadeus

Air ticketing Reservation

sales ticketing

Ticketing System

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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