M/S: Digital Travel and Package Tour Corporation
M/S: Digital Travel and Package Tour Corporation
M/S: Digital Travel and Package Tour Corporation
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Summary
- Vacancy: 02
- Age: 20 to 40 years
- Location: Anywhere in Bangladesh
- Salary: Negotiable
- Experience: 1 to 2 years
- Published: 21 Oct 2024
Requirements
Education
- Bachelor of Arts (BA), Master of Arts (MA)
Experience
- 1 to 2 years
Additional Requirements
- Age 20 to 40 years
Technical Skills:
- Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
- Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.
Skills:
- Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
- Written Communication: Ability to write clear and concise messages, reports, and documentation.
Customer Service Skills:
- Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
- Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
- Attention to Detail:
- Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
- Compliance: Ensuring that all procedures and regulations are followed meticulously.
Responsibilities & Context
An Airlines Ticketing Officer plays a crucial role in ensuring that passengers have a smooth and efficient experience when booking and managing their travel plans. Here are some of the primary responsibilities associated with this role:
Ticket Booking and Issuance:
- Process ticket reservations, changes, and cancellations for passengers.
- Issue electronic and paper tickets based on customer requests and preferences.
Customer Service:
- Provide information on flight schedules, ticket prices, and travel regulations.
- Assist passengers with special requirements, such as those needing special assistance or with specific seating preferences.
Flight Information Management:
- Keep up-to-date with flight schedules, delays, and cancellations.
- Communicate relevant information to passengers and assist them with rebooking if needed.
Payment Processing:
- Handle payments for ticket purchases, including cash, credit/debit cards, and other forms of payment.
- Process refunds and manage any ticket-related financial transactions.
Problem Resolution:
- Address and resolve customer complaints and issues related to ticketing or flight services.
- Work with other airline departments or partners to find solutions for passenger problems.
Documentation and Record-Keeping:
- Maintain accurate records of ticket transactions and passenger interactions.
- Ensure compliance with airline policies and regulatory requirements for ticketing.
Coordination with Other Departments:
- Communicate any necessary information regarding passenger needs or changes in flight status.
Sales and Promotion:
- Promote airline services and offers to passengers.
- Upsell additional services or upgrades where applicable.
System Management:
- Use airline reservation and ticketing systems to manage bookings and perform administrative tasks.
- Troubleshoot technical issues related to ticketing systems.
These responsibilities require strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The role often involves working in a fast-paced environment and interacting with a diverse range of passengers.
Skills & Expertise
Air Ticketing and Visa processing.
Air Ticketing On Amadeus
Air ticketing Reservation
sales ticketing
Ticketing System
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh