M/S: Digital Travel and Package Tour Corporation

M/S: Digital Travel and Package Tour Corporation

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Summary

Vacancy: —
Age: 20 to 40 years
Location: Dhaka
Salary: Negotiable
Experience: 2 to 5 years
Published: 14 Dec 2024

Requirements

Education

Bachelor of Arts (BA), Master of Arts (MA)

Experience

2 to 5 years
The applicants should have experience in the following business area(s):
Multinational Companies, Airline, Manpower Recruitment, Overseas Companies

Additional Requirements

Age 20 to 40 years

Technical Skills:

Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.

Skills:

Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
Written Communication: Ability to write clear and concise messages, reports, and documentation.

Customer Service Skills:

Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
Attention to Detail:
Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
Compliance: Ensuring that all procedures and regulations are followed meticulously.

Skills and Qualifications:

Communication Skills: Essential for interacting with customers and colleagues.
Attention to Detail: Important for processing bookings accurately.
Customer Service Orientation: A focus on enhancing the customer experience.
Technical Skills: Proficiency in booking systems and software.
Problem-Solving Abilities: To handle customer issues and complaints effectively.

Responsibilities & Context

Assist clients in planning and booking flights, hotels, and travel packages.
Provide information on destinations, travel regulations, and visa requirements.
Manage customer inquiries and resolve issues related to bookings.
Keep up to date with airline policies, promotions, and travel trends.
Maintain and update customer records in the booking system.
Process ticket bookings for passengers via phone, in-person, or online.
Issue, reissue, and refund airline tickets as necessary.
Handle changes to itineraries and assist with cancellations.
Provide information on flight schedules, fares, and travel policies.
Collaborate with other departments (e.g., customer service, baggage) to resolve issues.
Respond to customer inquiries about flight bookings and travel arrangements.
Assist customers with the check-in process and provide boarding information.
Handle complaints and provide solutions to enhance customer satisfaction.
Maintain knowledge of current promotions, loyalty programs, and travel packages.
Manage flight reservations and ensure accurate data entry in booking systems.
Work with clients to customize travel itineraries according to their needs.
Keep up-to-date with airline schedules, fares, and industry changes.
Communicate with airlines to confirm flight details and resolve issues.
Organize travel arrangements for groups, such as corporate events or tours.
Negotiate group rates with airlines and other travel services.
Coordinate itineraries and manage bookings for all group members.
Provide on-site support during travel, if necessary.
Manage and optimize the online booking platform for user experience.
Monitor and analyze booking trends and customer feedback.
Collaborate with marketing teams to promote travel packages and deals.
Assist customers with online booking issues and inquiries.

Skills & Expertise

Air Ticketing and Visa processing.

Air Ticketing On Amadeus

Air ticketing Reservation

sales ticketing

Ticketing System

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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