Radisson Blu Chattogram Bay View

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Summary

Vacancy: 01
Age: 25 to 35 years
Location: Chattogram (Chattogram Sadar)
Salary: Negotiable
Experience: 3 to 4 years
Published: 2 Jul 2024

Requirements

Education

Bachelor/Honors, Diploma in Hotel Management

Experience

3 to 4 years
The applicants should have experience in the following business area(s):
Hospital, Hotel

Additional Requirements

Age 25 to 35 years

At least 2 years of experience in roles such as Duty Manager (DM) or Guest Services Manager (GSM).·
A good working knowledge of Microsoft and advance knowledge of PMS. Ability to solve analytical problem in Opera is an asset.·
Must have knowledge for actioning fire and emergency procedure.
Excellent oral and written communication skills in English.

Responsibilities & Context

Commercially focused with an understanding of how to maximize profits through revenue management.
Take responsibility for revenue, budgeting, and comprehensive reviews of profit and loss (P&L) statements. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chasing, and other financial matters with guest/company.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Lead, develop, and mentor a team of approximately 40 associates Front Office Team Members, including Duty Managers, Guest Service Agents, Concierge, Night Teams & Transport Teams.
Think outside the box to drive innovative solutions Lead and direct all Front Office staff to maximize operational efficiency Duty management cover·
Supervises and manages team members. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence·
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals·
Flexible schedule including evenings, weekends, and holidays as needed.
Good time management and organizational skills·
Ability to adapt to a fast-paced environment and handle multiple priorities·
Creates the first impression by supervising the door, concierge and front office areas·
Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals·
Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel·
Analyses business forecasts and schedules accordingly·
Ensures that front desk handles billing and cash in accordance with hotel’s standards·
Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments .
Self-motivated, able to make decisions and react to sudden changes in operation.
Deals with problems arising from guest complaints and reservation and room assignment activities.·
Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another·
Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
Oversee day-to-day front office operations, ensuring smooth processes and maintaining operational efficiency.
Address guest inquiries, concerns, and special requests, prioritizing guest satisfaction and fostering a customer-centric atmosphere.
Assists in all administrative and statistical analysis of department operations.
Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
Performs all Human Resources related functions within the Front Office Department, i.e. performance management, training and counselling·
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service·
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems·
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
Keeps Department Head promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

Skills & Expertise

guest handling

Guest satisfaction

Hotel and Hospitality Management

Leadership and teamwork

Managerial Skills

Compensation & Other Benefits

Festival Bonus: 3

Provident fund & Gratuity
Health Insurance
Festival Bonus – Yearly 03 (Religions Festivals & Pohela Boishakh)
Service Charge with equal sharing
Yearly Incentive bonus & Increment as per policy
Free Duty Meal
Free Uniform & Laundry service
In-house medical facility and discount on pathology examinations for family members (Parents and next of keen)
Mobile Bill as per company policy

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram (Chattogram Sadar)

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