The Peninsula Chittagong Limited
The Peninsula Chittagong Limited
The Peninsula Chittagong Limited
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Summary
- Vacancy: —
- Location: Chattogram (Chattogram Sadar)
- Salary: Negotiable
- Experience: 10 to 12 years
- Published: 15 Jun 2024
Requirements
Education
- Bachelor/Honors, Diploma in Hotel Management
Experience
- 10 to 12 years
- The applicants should have experience in the following business area(s):
Hotel, Resort
Responsibilities & Context
- We are looking for a dynamic Assistant Housekeeper who will supervise and coordinate the activities of room attendants, public area cleaners, laundry associates and floor supervisors.
- S/he will assist in managing and directing the day-to-day operations of entire Housekeeping functions.
- S/he needs to maintain the quality assurance of the Housekeeping Department.
- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
- Obtain the list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
- Assign duties to the team members, and inspect work for conformance to prescribed standards of cleanliness.
- Prepare and distribute the Room assignment sheets and floor keys to room boys.
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
- Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedule cleaning of lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
- Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
- Schedule cleaning of all meeting rooms after a completed function.
- Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
- Monitor inventories cleaning supplies & linen stock to ensure adequate supplies.
- Investigate concerns regarding housekeeping service and equipment, and take corrective action.
- Provide support to the Executive Housekeeper in all areas of Housekeeping operations, such as staff training, coaching, counseling and also enforce hotel’s standard operating procedures.
- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
- Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
- Print all housekeeping-related reports and traces from IDS.
- Assist in controlling expenses by the housekeeping department.
- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
- Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
- Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
- Coordinate with vendors eg: Pest control, Laundry services and other outsource services.
- Attend to any guest complaints and take service recovery measures if required.
- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
- Prepare annual housekeeping budget.
- Submit requests for repair and periodic maintenance of cleaning equipment.
- Prepare store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
- Coordinate with the front office and send room discrepancy lists.
- Select, staff, recruit, hire, and train qualified housekeeping candidates.
- Attend training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
- Record data concerning work assignments, personnel actions, and time cards, and prepare periodic reports.
- May prepare reports concerning room occupancy, payroll expenses, and department expenses.
- Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.
Compensation & Other Benefits
- Mobile bill, Medical allowance, Profit share, Provident fund, Insurance, Gratuity
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Chattogram (Chattogram Sadar)