Rise Up Labs

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Summary

Education

Experience

3 to 5 years
The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center

Supervise daily operations across inbound, outbound, and digital service channels.
Ensure adherence to company policies, procedures, and standards.
Monitor key performance indicators (KPIs) and develop strategies to meet and exceed targets.
Implement process improvements to enhance efficiency and customer satisfaction.
Lead, mentor, and motivate a team of customer service representatives and team leaders.
Conduct regular training sessions to enhance team skills and knowledge.
Foster a positive and productive work environment that encourages team collaboration and individual growth.
Maintain and build strong relationships with clients.
Address and resolve any client issues or escalations in a timely and professional manner.
Coordinate with the client to align call center operations with their expectations and business goals
Analyze call center data and prepare reports on performance metrics, such as call volume, response times, and customer satisfaction.
Identify trends and areas for improvement, implementing corrective actions as needed.
Plan and allocate resources effectively to meet operational demands.
Assist in recruitment and training of new staff members.
Manage scheduling, attendance, and performance evaluations.
Oversee quality assurance processes to ensure compliance with service standards.
Develop and implement quality control measures to enhance service delivery.

Administration

Call Center Management

Call Centre Supervision/ Management

Floor Management

Service Operations

Work at office

Full Time

Dhaka (Uttara)

To apply for this job email your details to admin@chakricircular.com